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EngineEar

Delete Your EngineEar Data

Your Right to Data Deletion

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1.Your Rights

Under various privacy laws including GDPR, CCPA, and other data protection regulations, you have the right to request deletion of your personal data. This includes:

  • Right to Erasure - Request deletion of your personal information
  • Right to Data Portability - Export your data before deletion
  • Right to Withdraw Consent - Stop data processing you previously consented to
  • Right to Object - Object to certain types of data processing

These rights apply regardless of your location, though specific legal protections may vary by jurisdiction.

2.What Gets Deleted

When you delete your account, we will permanently remove:

  • Account Information - Email, username, profile details
  • Vehicle Data - Your vehicles and their photos
  • Recordings & Reports - Engine recordings, scan results, reports and history. Links to reports you shared stop working
  • Usage Analytics - App usage patterns and interaction data

3.What We Keep

For legal, safety, and operational reasons, we may retain certain information:

  • Model Data - De-identified data already used to improve our models, which can no longer be linked to you
  • Legal Compliance - Data required by law (e.g., tax records, fraud prevention)
  • Safety Records - Information related to safety violations or abuse reports
  • Anonymized Data - Aggregated, non-identifiable usage statistics
  • Backup Systems - Data in secure backups (automatically purged within 30 days)

We will never use retained data for marketing or commercial purposes.

4.How to Request Deletion

To delete your account and data, you can:

  • In-App Request - Use the "Delete Account" option in your profile settings
  • Email Request - Send a deletion request to privacy@spotalabs.app from the email address on your account. You don't need the app installed
  • Support Ticket - Contact support@spotalabs.app for assistance

If you email us, please include:

  • Your account email address and username
  • Confirmation that you want to delete your EngineEar account and all its data

Deleting your account doesn't cancel a EngineEar Turbo or SpotaLabs Ecosystem subscription. Cancel it first in your Apple ID settings (iPhone: Settings → your name → Subscriptions) or in Google Play (Profile → Payments & subscriptions → Subscriptions).

5.Uninstalling vs Account Deletion

It's important to understand the difference:

Uninstalling the App:

  • Your account and data remain stored
  • You can sign back in later and pick up where you left off
  • Any subscription keeps renewing until you cancel it

Account Deletion:

  • Permanently removes your personal data
  • Cannot be undone or reversed
  • Your content is removed from the platform, except as described in What We Keep
  • Account cannot be recovered

6.Processing Timeline

We process deletion requests as follows:

  • Immediate - Account access is disabled within 24 hours
  • 7 Days - Primary data deletion from active systems
  • 30 Days - Complete removal from all backup systems
  • 90 Days - Final verification and audit of deletion

You will receive email confirmations as your request is processed.

7.Verification Process

To protect your privacy and prevent unauthorized deletions, we verify requests by:

  • Email Confirmation - Sending a verification link to your registered email
  • Account Access - Confirming you can log into the account (for in-app requests)
  • Identity Verification - For sensitive requests, we may request additional verification

This process helps prevent accidental or malicious account deletions.

8.Data Export

Before deletion, you can request a copy of your data by emailing privacy@spotalabs.app. We'll send it in a common format (such as JSON or CSV), with your photos and other files, via a secure download link.

9.Third-Party Data

Some of your data may be held by third-party services we use:

  • Cloud Storage - We'll request deletion from our cloud providers
  • Analytics Services - Data will be removed from analytics platforms
  • Payment Processors - Billing data may be retained per their policies

We coordinate with these third parties to remove your data.

10.Contact Us

For questions about data deletion or to submit a request:

We respond to all deletion requests within 48 hours and provide updates throughout the process.